Great service department
Our recent experience at Palm Springs Motors left us deeply disappointed. Interested in exploring Ford's electric vehicle lineup, we first test drove the F150 Lightning and then expressed interest in the Mach-E. However, our encounter with salesperson Joseff took a turn for the worse. Despite our genuine interest, Joseff hesitated to allow us a test drive of the Mach-E, questioning our seriousness in a manner that felt both rude and dismissive. This line of questioning, especially after having already test-driven another vehicle, felt unnecessarily confrontational and left us questioning the motivations behind his reluctance. Joseph said that they do not like to add miles to their cars for unserious test drives. As a Mexican family looking to possibly trade in our Toyota Tundra, this experience was particularly disheartening. We left the dealership feeling belittled and unwelcome, a stark contrast to what we expected from a reputable dealership. This incident has significantly impacted our view of Palm Springs Motors and has discouraged us from pursuing any further engagement with them.
The sales person was really nice and friendly. But there banks are not the greatest when it comes to financial deals. But other then that great inventory and great customer service
I don’t understand why when it comes to the weekend nobody is willing to work with you…. Charge me more for all I care. There’s never any attempt to work it out or come up with a solution.
Being new to not only the US, but to Palm Springs I was in a less than favourable position to purchase a car. I was upfront with my limitations and Jose still went above and beyond to help me out. He took the time to wander the lot with me and show me every possible option they had. His care and service was genuine and even went so far as to follow up and ensure we were taken care of. TOP NOTCH!
Outstanding Service! My 2016 Ford Edge needed the 100,000 mile service. Adrian M. was my service advisor. He was attentive, transparent and kept me informed all through the process. From drop off, (complementary shuttle both ways) to pick up the experience was a perfect . Pricing was very fair. Job was done by the promised time. Well done Palm Springs Motors!
I arrived from Canada with a stuck passenger front seat belt. Popped in they fixed it. So much easier than dealing directly with Lincoln
I have been with PS Motors for many years now and have always found the staff and service to be exceptional. It’s truly rare today to find good, caring and professional customer service, but I have always found this to be true at PS Motors. Rick, Daniel and the entire staff know how to treat their customers and I am grateful! Thank you! You guys rock!
The absolute worst experience I’ve ever had with any company, these clowns had my truck for a total of 4 months , with 3 times I picked it up and drove 10 minutes and all the same error codes popped right back up… The first service rep was Ronny, he didn’t communicate or do anything I asked ( put my windshield shade in the window if it’s gonna sit in the parking lot while it’s 110 outside.. I actually had to go back and put it up myself… Then I get a call from Kimberly (the owners rep for customer service) I tell her everything that’s happened up to this point and she agrees it’s ridiculous and tells me she has a 250$ gas card for me( which I never got) .. do I change service reps to Marlaina , she actually communicates but then I go through 2 more get my truck back and the same problem is happening… needless to say after half a year of my truck in and out they eventually give it back to me with a check engine light on and my 200$ oakleys are gone and my wireless car play adapter… The best part is the service lady , after I told her I was gonna sue the dealership , they had me trespassed and made up story’s that I was threatening them or something and I actually received a call from the police , who agreed he’d never take his vehicles there after I explained the situation… These people are liars they are incompetent and the customer service is only good one day one after that expect to get ripped off and expect delays.. The owner of this business clearly doesn’t care about it’s customers at all and he owns both fords and the Kia dealership in the valley.. You’ve been warned…
Last time I went the guy kept calling me and bugging me for a car that I was no longer interested in. He ended up non stop calling me and ran my credit multiple times. Just because you can’t sell a car doesn’t mean you should harass someone into getting one.
Service department
Honestly, I'm a little disappointed with the service here. I purchased my Bronco in San Diego and relocated to the valley a year later. My old dealership completely took care of me and any concerns with maintenance, mind you I have an extended package. I came in for routine service that should have only taken a day. THEY KEPT MY CAR FOR OVER A WEEK, and then refused to give me a loaner car. To make matters worse, they ripped out my grille, completely ruining some of my after-market grille lightening. I would maybe buy a car here because the inventory is nice, but I'm not sold on the service/mechanics.
Joe Meza and team provided outstanding customer service.
Very good
I’ve never did a review so I hope I’m doing it right. I’m Not being rude but I’m not a person to have time to write one. BUT!!!! With the experience I had at this dealership is one to share. I would love to share the whole experience but I’m sure there’s a space limit here,I’ll keep it short. I walk in Knowing nothing, I mean nothing But I knew I needed help bad. I’ve bought my ford f-150 in 2006 17 years I had my baby my love. But With gas price and two kids playing sports, I needed help. Hector Madrid was the one to answer my prayers. Man oh man. I walked in knowing nothing to walk out with a smile on my face and new keys in my hand. I would also like to mention the whole dealership felt like home and everyone felt like family. It’s a true blessing.
Hope you're ready to get Screwed over. they'll hide all the hidden fees and then tell you they won't honor the original price they AGREED TO before they send the contract. standard dealership con artists right here. Had a plane ticket bought to come pick up a vehicle and they changed the offer on me. WOW. Avoid