I purchased a Lincoln from this dealership in Palm Springs and immediately had it auto transported to our primary residence in Idaho. The vehicle was delivered to a friend’s garage where we planned to store it while we were in Mexico for the winter. The very next day, his renter contacted us asking that the vehicle be removed because it was emitting extremely strong gasoline fumes. We then moved the vehicle to a large enclosed garage at our condo building. Four months later, we drove the car to our Palm Springs home. After filling the gas tank completely at Costco and parking it in our garage, the fumes became overwhelming overnight and we had to move the vehicle outside to the driveway. I returned the vehicle to the dealership where I purchased it and explained the issue in detail. Their initial response was to suggest the damage must have occurred during transport because they “would never have sold a vehicle emitting fumes like that.” However, when the car was sold to us it only had about 1/4 tank of gas. Their own inspection later found a crack in the tank filler neck — a defect that easily could have gone unnoticed until the tank was filled and parked in an enclosed area. Despite this, the dealership attempted to charge us $2,700 for the repair, later reducing it to $2,100. While Ignacio and Aaron in Service were both courteous and professional, neither had authority to resolve the matter fairly. Alex ultimately approved the reduced amount, but no meaningful accountability was taken. I also contacted Lincoln Corporate in Dearborn, Michigan. They advised me to speak with General Manager Scott Simmers. I left multiple messages and never received a return call. I was then referred to Dealer Principal Paul Thiel. Again, I left a voicemail and received no response whatsoever. What disappointed me most was not only the refusal to stand behind a vehicle with an apparent pre-existing defect, but the complete lack of communication and customer care from dealership leadership. They had my vehicle for a full week and neither the GM nor owner made any effort to contact me directly. This experience has permanently damaged my trust in this dealership. I will not do business here again and would strongly caution others to think carefully before purchasing from them.

Warranty repair, recall, service oil and filter. Get all this done in your driveway using Palm Springs Motors Mobile Mechanic! Same price as shop. No need to drive and wait♥️

Very nice facility. The salespeople were not overbearing, which made the experience pleasant. We will recommend the dealership to friends and family.

Huge thank you to the team at Palm Springs Lincoln for such a great car buying experience! We absolutely love our new Navigator and truly appreciate how well we were taken care of throughout the process. A special shout out to Patty Johnson for being so amazing to work with! She was always quick to respond, answered every question I had promptly. Her customer service and communication were top notch from beginning to end. The team went above and beyond to make sure we were happy, and that level of care really stands out. Thank you again, Palm Springs Lincoln, for making such a big purchase feel exciting and enjoyable for our family!

If you have a Mazda, check in with Wally. I am pretty sure everybody else is just as nice, but I've been with Wally from the get go. Very polite, knowledgeable, straight to the point and without any pressure. Everything very timely, depends on what has to be done. Enjoy the view and peace, while zipping on a complimentary coffee/tea/water... love my service

Great customer service. Very through with all explanations and what to expect in your services.

PSM is fantastic Ray S. Mike, Trent and Adrian are a solid team Thank you for great service

My car was ready 20 minutes before the time quoted. Yay!

Easy and uncompliated. Jesus was terrific and so was finance. We all got along fine. Wasn't sure about staying with Lincoln, but I'm glad I did.

The mechanic that responded to our home to service a recall issue was perfect. Great communication, on time, polite and very professional.

I recently purchased a new Ford Maverick XLT. The staff were knowledgeable and nice and took their time ensuring that I received the service I needed. I would give them all a 10 perfect rating.

After Leasing my car I found out that I have and continue to have a condition where I go to sleep fur a few seconds. I went back to the Dealer nd asked him if I could buy out the Lease. To make a long story shorter, We got NO help we TRIPPLE TEAMED by THREE salesmen. WE WALKED OUT.

Mobile mechanic from Palm Springs Motors! What a great option, while I ate my breakfast he fixed the recall on my Lobo! I would choose that option if offered every time! That's a no-brainer. Thanks, Mike T.

I've had my Lincolns serviced here for the past 4 years. Exceptional experience. Beautiful show room and waiting rooms. Knowledgeable, professional and friendly service staff.

Patty at this Ford dealership is an amazing worker. She works with you and breaks down every detail at a time. She’s a great salesperson, and her sales team works very well with my deal. If you need a Ford car, check this place out. Look for Patty.

Eddie did a great job! I had an amazing experience buying my car here! I traded in my old car, and the process was so easy and stress-free. Very positive vibes from this place. I absolutely recommend stopping here to check out some new cars. The best dealership experience I have had.

This new mobile unit to your home for getting one’s car serviced is great. A little weird feeling at first, knowing your car is having recalls done, an oil change, and tires rotated, all in front of your house, instead of at the dealers service department, but boy, what a convenience. And the guy doing the service, Ignacio, was friendly and personable. Two thumbs up to Ford for my experience with this new service.