David in the service department was steady and direct. He communicated changes early, kept expectations realistic, and made sure details stayed accurate the whole way through. That prevented confusion and saved time for everyone.

Cody and Greg did amazing for us ! Wife told them what she wanted and they made it happen ! Great job guys !

Went in for an oil change and they suggested to change cabin filter as well. So we did. When driving home I turned my air up and the car started vibrating and making a weird noise. My husband had to take apartment the glove compartment to look at the cabin filter and there were huge pieces of lint left in it. Not sure if they were hoping I would come back and charge me for another service or were just being lazy. Ridiculous either way.

They won’t answer the phone when you call to talk to them

Joseph Thomas and the team at Palm Springs Ford made the whole process of buying a vehicle transparent and easy. We felt no pressure to purchase and we were given plenty of time to browse, ask questions, and test drive our vehicles. They even offered to return our rental for us at no cost. Our cars were washed and detailed from head to toe before we drove them off the lot, and as a nice touch they presented the cars with bows. If you are looking for a new Ford, Mazda, or Lincoln and live near the area I highly recommend stopping by.

The salesman Alen was very respectful, sincere, and allowed the process to be more organic and not rushed to complete the deal or upsale us on other services or vehicles.

Scheduling an appointment is useless for an oil change you will be waiting for at least an hour and a half before they even touch your vehicle.

Booked an oil change. Took 3 hours. Nothing quick about this

We have owned many brands from Lexus to Mercedes. But Palm Springs Ford surpasses the customer service of even these luxury brands. So we just bought a custom Mustang GT in Grabber Blue to match the First Edition Mustang Mach E that we bought from them 5 years ago. We are now a Mustang family thanks to their service.

PS Ford is the best. I trust whenever my truck is taken in for service Josue is going to get it taken care of. I bought my truck here and couldn’t be happier

We just bought a new Nautilis 2026 from Palm Springs motors in Cathedral city and the experience could not have been more pleasant. The dealership representative, Ray, spent as much time as we needed to look at all of the available options in terms of the physical vehicle as well as the way in which we chose to either own or lease it and he then made arrangements for us to come back another day on Sunday to actually do all of the paperwork and exchange our vehicle and we drove home our new automobile that same day. We were then contacted after we got home by Ray to make sure that everything was going well and to make sure that we had no additional immediate needs. At his suggestion once we spend a couple of days or more trying out the options in the new model is on our own we will revisit him at the showroom so he can follow up and answer any remaining questions.

This is the second vehicle we have purchased from Palm Springs Ford. Purchasing a vehicle can be exciting and intimidating at the same time. I'm not saying we received the best price on our purchase and trade in. We didn't shop around, but they're really good at making us feel taken care of during and after our purchase. They are also very nice there and make it a pleasant experience!

Always a great experience. Clarence in sales and Adrian in finance have helped me with my last 3 vehicles through ford. I love the family vibe at Ford Palm Spring thats what keeps me coming back. And every time I have come in its been a painless experience, they never push me payment wise and always work with me and fair. I highly recommend Clarence I dont trust nobody else.

Tried to schedule an appointment for service. The person I was talking to said they couldn't do it and would have to call me back. Never heard from them again. Next vehicle will be from a dealership that has customer service.

​"Big thanks to the service department at Palm Springs Motors. I brought my car in for service and service team kept me updated every step of the way. I especially appreciated the video inspection they sent to my phone—it’s great to actually see what the technicians are looking at. The work was done on time, and my car came back cleaner than I left it. 5-star service!"

Excellent customer service amazing

ALWAYS friendly and pleasant.

Recently purchased a new-used car from Palm Spring Motors and I could not be more pleased with the entire process and results. First, I must call out my Salesperson (Jennifer) for her exemplary service from beginning to the last detail. Jennifer was always professional, reliable and available to address all my questions and needs. If searching for an automobile at Palm Springs Mazda (part of Palm Springs Motors) then definitely ask for and work with Jennifer. Next, it was a breeze working with the Palm Springs Motors Finance Department and specifically, Adrian. There were never any high-pressure sales tactics aimed at me. Rather, it was a professional consultive process of working out all the pricing, financing and paperwork details. Lastly, I interacted briefly with the Service Department and in particular, Allison. As with each of the other departments, she responded promptly to my questions and went out of her way to coordinate a solution to an existing issue with the car which was addressed and fixed under the Palm Springs extended warranty that came with the new-used car. All in all, I had an extremely positive experience purchasing my car from Palm Springs Motors and will recommend this company to anybody searching for a new or used vehicle.