I would strongly caution anyone considering major repair work at Palm Springs Motors. My Ford Escape’s flywheel failed at 66,129 miles. Palm Springs Motors repaired it on April 6, 2026, and charged me $3,615. After only about 1,000 miles, the vehicle developed an extremely loud engine noise. I took it to Mock’s Ford in Grants Pass, Oregon. They disassembled the vehicle and found the flywheel damaged again. Mock’s Ford determined that the flywheel had not been installed correctly by Palm Springs Motors and described the cause of the second failure as “failed workmanship.” Mock’s also took photographs of the disassembled engine which, according to their service department, “tell the whole story” regarding what went wrong. Mock’s Ford contacted Palm Springs Motors directly and asked them to cover the repair caused by their previous workmanship. They have been trying to resolve this for nearly two months. As of August 27, Palm Springs Motors has not agreed to pay the $3,703.04 repair bill and has not returned my phone calls. Meanwhile, I have spent approximately another $1,600 on a rental car. I am 82 years old, and being left without my vehicle for weeks while also having to pay for a rental car has made this situation especially difficult. I paid Palm Springs Motors $3,615 to fix this problem once. I am now facing more than $5,300 in additional repair and rental costs because, according to another Ford dealership, their repair was improperly performed. Mistakes can happen. What matters is whether a business stands behind its work. So far, Palm Springs Motors has not stood behind theirs. I have the repair documentation and photographs supporting what Mock’s Ford found. I will update this review if Palm Springs Motors takes responsibility and resolves this fairly.

Friendly, helpful service from start to finish!

Nobody will answer the phone

Great service from Perla, received updates on my car and everything was well explained.

Our advisor juan exceeded out expectations in his providing amazing customer service. He was knowledgeable, efficient, pleasant, and customer service oriented. We appreciate the care our mustang gets at your establishment

Quick and efficient service. Friendly staff, will be back.

Great greg the fleet manager got us a great deal

Great and fast service as usual

Absolutely amazing service from Eddie, 5 star all theway!!! I will definitely recommend to anyone and everyone!!!way!!! I will definitely recommend to anyone and everyone!!!

I only trust my Raptor to Palm Springs Ford, they are always responsive, make sure they listen to my needs and provide the best service. They always check out my truck to make sure to catch things in advance before they break and make recommendation as needed. Highly recommend them.

Went in for service today (Saturday), Wally was a great guy and has a good sense of humor for someone working on a Saturday. Dropped the car off and it was serviced for an oil change and tire rotation in just an hour and a half! Wally was good with reminders about other upcoming maintenance needs, and was overall helpful.

We wanted a change from Mercedes so we went to Ford to take the Lincoln for a test Drive. Our sales force Juan and Finance Manager Billy gave us a great deal on a great vehicle. I would recommend Cathedral City Ford if you want low payments, low interest and great vehicles.

Service Department was courteous. Problem was they were not able to put in my trailer braking system in even though I bought it through ford and they had no solution for me. They said they would not do the wiring which I thought was odd since it was a ford and your a ford dealership. Now I have to find a third party to do this which is not ideal.

My shopping experience with Palm Springs Motor was exceptional. My sales representative Joey, was very attentive and helpful. He made sure I got what I wanted for as close to the price I was willing to pay. Great customer service. Would definitely recommend them to my friends and family.

My husband has been trying to get me to get a new vehicle for about a year but I'm a creature of habit and don't like change! He took me to see Eddie and Eddie was so amazing that I had no issues saying good by to my faithful SUV Betsy Boo! Eddie is a very honest, knowledgeable and smart young man! He didn't try to upsale me like most people, he truly cared about what I wanted and then let me know all the options and how they would benefit me and then let me make the choices that made me happy. I ended up spending more then I anticipated but I'm happy because I didn't know about most of the amazing things that were out there and it was because Eddie made sure I didn't leave without having options and choices ♡ I also worked with Alex in financing and he was absolutely amazing! Both Eddie & Alex shared pics of their families with us and they have beautiful families and they made us feel like family!!! I would 1000% recommend this dealership to everyone & anyone and 2000% recommend Eddie & Alex to help you find exactly what you need & want!!!

Mobile service for a recall notice was great. On time and completed quickly.