This service department is in need of manners and professionalism. I have two recalls, they sent a tech to my house, after 2 hours he failed to upload the software. They scheduled me for a service appointment at shop and they wanted to keep the vehicle all day, for a 20 minute upload, and offered no vehicle. My service advisor Juan, was frankly, uneducated in customer service and seemed disconnected. Go elsewhere.

I dont like to write bad reviews but I am disappointed with my recent experience. I had a couple of recalls for my vehicle. On top of damaged sensor messages on my dashboard. I was called to not waste my time taking it in because I had no current recalls. I explained how I have the letters stating I do, plus on my Ford app and on their website when I made my appointment. I was told there is nothing they can do, If its not in their system, they cant do anything about it. I asked if I should try Indio and they said they would tell me the same thing. As far as my messages, they said they noticed my hybrid battery low and a $250 diagnostic fee to check it. A few days later I take it to Indio, got my recalls taken care of and my low battery was the regular battery so no need for $250 diagnostic fee. When something doesnt sound right, trust your gut.

On August 28th I took my vehicle to Palm Springs Motors for routine service, my service advisor was out to lunch so I was helped by Jennifer James. She was very pleasant, and took my car in for service, I told her that I would wait for it. The service was done to my satisfaction. It was a very pleasant experience. Every time I have gone in to the service department, the experience was good. The service department is great which is more than I could say about the upstairs sales department.

Jason, Service Writer is a 5 Star guy. He’s knowledgeable and the work he oversaw was done right. Thanks Jason!!

I would strongly caution anyone considering major repair work at Palm Springs Motors. My Ford Escape’s flywheel failed at 66,129 miles. Palm Springs Motors repaired it on April 6, 2026, and charged me $3,615. After only about 1,000 miles, the vehicle developed an extremely loud engine noise. I took it to Mock’s Ford in Grants Pass, Oregon. They disassembled the vehicle and found the flywheel damaged again. Mock’s Ford determined that the flywheel had not been installed correctly by Palm Springs Motors and described the cause of the second failure as “failed workmanship.” Mock’s also took photographs of the disassembled engine which, according to their service department, “tell the whole story” regarding what went wrong. Mock’s Ford contacted Palm Springs Motors directly and asked them to cover the repair caused by their previous workmanship. They have been trying to resolve this for nearly two months. As of August 27, Palm Springs Motors has not agreed to pay the $3,703.04 repair bill and has not returned my phone calls. Meanwhile, I have spent approximately another $1,600 on a rental car. I am 82 years old, and being left without my vehicle for weeks while also having to pay for a rental car has made this situation especially difficult. I paid Palm Springs Motors $3,615 to fix this problem once. I am now facing more than $5,300 in additional repair and rental costs because, according to another Ford dealership, their repair was improperly performed. Mistakes can happen. What matters is whether a business stands behind its work. So far, Palm Springs Motors has not stood behind theirs. I have the repair documentation and photographs supporting what Mock’s Ford found. I will update this review if Palm Springs Motors takes responsibility and resolves this fairly.

I’m very disappointed with Palm Springs Motors.I paid them $3,615 on April 6 to repair the flywheel on my Ford Escape. After only about 1,000 miles, the flywheel failed again.Mock’s Ford inI paid them $3,615 on April 6 to repair the flywheel on my Ford Escape. After only about 1,000 miles, the flywheel failed again.Mock’s Ford in Grants Pass, Oregon disassembled the vehicle and determined that the second failure was caused by “failed workmanship” because the flywheel had not been installed correctly. They also took photos that they said “tell the whole story.”Mock’s Ford has been trying for nearly two months to get Palm Springs Motors to cover the repair, but Palm Springs Motors has not agreed to pay and has not returned my calls.I am 82 years old and have now spent about $1,600 on a rental car while facing another $3,703 repair bill.Mistakes happen, but a reputable dealership should stand behind its work. So far, Palm Springs Motors has not.

Friendly, helpful service from start to finish!

Nobody will answer the phone

Great service from Perla, received updates on my car and everything was well explained.

Our advisor juan exceeded out expectations in his providing amazing customer service. He was knowledgeable, efficient, pleasant, and customer service oriented. We appreciate the care our mustang gets at your establishment

Quick and efficient service. Friendly staff, will be back.

Great greg the fleet manager got us a great deal

Great and fast service as usual

Absolutely amazing service from Eddie, 5 star all theway!!! I will definitely recommend to anyone and everyone!!!way!!! I will definitely recommend to anyone and everyone!!!

I only trust my Raptor to Palm Springs Ford, they are always responsive, make sure they listen to my needs and provide the best service. They always check out my truck to make sure to catch things in advance before they break and make recommendation as needed. Highly recommend them.

Went in for service today (Saturday), Wally was a great guy and has a good sense of humor for someone working on a Saturday. Dropped the car off and it was serviced for an oil change and tire rotation in just an hour and a half! Wally was good with reminders about other upcoming maintenance needs, and was overall helpful.

We wanted a change from Mercedes so we went to Ford to take the Lincoln for a test Drive. Our sales force Juan and Finance Manager Billy gave us a great deal on a great vehicle. I would recommend Cathedral City Ford if you want low payments, low interest and great vehicles.